Our Reviews & Testimonials
After having numerous issues, I posted a very critical review of Jim Needham plumbing. The owner called me to personally apologize and we had a good phone conversation. As a small business owner myself, I felt compelled to hear him out. Jimmy seemed very ...sincere and extremely concerned about the issues that I had. While my experience wasn't great, I know things go sideways sometimes. I've been in situations that I know are way below our normal level of service for reasons outside our control, or simple bad day errors. The end result isn't always about a company getting it right the first time, but their response to mistakes. I know God didn't make any of us perfect. Jimmy came through in a big way, owning his company's mistake and making things right. He not only refunded the amount they charged me but offered to pay the cost of the second plumber who ultimately resolved the issue. Bottom line, my initial experience was far below my expectations, but given Jim Needham's overall rating and my experience with the resolution, I believe Jimmy is a man of high integrity and someone you can trust.Read More...
Dan was very professional. I will be using this company again.
Jim Needham plumbing is an exemplary business/service. They are responsive on the phone, send email updates with confirmation information. The plumbers show up on time and are professional and get the job done quickly and honestly. They are the best ...plumbers I’ve ever had And would and have recommended them.Read More...
Called Jim's to unclog our kitchen sink drain. Jarid showed up right on time and was quick and very courteous. He gave me some helpful tips and tricks to avoid the situation in the future. Very impressed with the excellent service and fair price.
called in the morning (around 9 am) to schedule a service. I was informed that they will be there between 12-5, and that I would get a call 30 minutes before arrival. At 3 pm, I called to get a status, and I was told that I was next in line. No one ...showed, no one called. I had an employee stay after hours (until 7 pm), and still no show or no call.Read More...
Nolan was so awesome. He was friendly, professional, and knowledgeable. He diagnosed and repaired a pretty serious hot water heater issue that was causing it to not vent to the outside. He worked in extremely, EXTREMELY, tight quarters for hours on end ...to redo the venting system and water lines. He was super patient and stayed until the job was completely finished and safe for the gas to be turned back on. He was also so sweet and interactive with my curious 7 year old who wanted to watch him work. I would rehire Nolan again in a heartbeat!Read More...
Quick, professional, and quality service!
Nolan, came out today and serviced our water heater, he was very professional ,knowledgeable and friendly. They also installed the water heater a year ago. Also each time I spoke with their staff on the phone they were very polite and I really liked how ...they said how can we make you smile today 😊 🙂🙂 They definitely put smiles on my face and my family thank you for your services, awesome job.Read More...
Was in a pinch and called this company to help out on a job. Move some bath sink supply lines up 2 inches and rough in a laundry box. All the walls were already open. I was a little shocked when the total was over 1400 but i needed it done so we paid. ...Seemed steep for less than 4 hours work. Just had them come out to bid another remodel we are doing. Quoted almost 5k to rough in some tub lines, shower diverter, set tub/ install tub faucets. All demo and prep done and ready. ezpz. This company's prices are pretty ridiculous. The call center is friendly and courteous, they employees are nice, do good work, but the exorbitant prices are just too much. That's literally half the bath project budget for less than 6 hours work. Could easily be 5 stars if the prices weren't so ridiculous. Was listed as "custom". I guess custom means two trips for a few hours. Im in the wrong line of work, should have been a plumber. Edited after after owners reply. Well now you you get 1 star for trying to tell people how to run a business. Your estimate was one of 4, and easily 3xs higher than the rest. Customer has a buget i help them adhere to. Also this particar job i gave no plumbing cost...that was your job, but thanks for the input. I've been a contractor 10 times longer than your company has been in business and know what things cost, even in the current situations. The price was riculous, and so is your reply. Best of luck.Read More...
Abram Trujillo Fixed our clogged toilet within 10 minutes of being at our home. He’s very professional, knowledgeable, and friendly! Thank you so much Abram!
