Our Reviews & Testimonials
Marie Sanchez worked on my bathtub faucet. She did a wonderful job. She explained the repairs / parts / warranty and pricing before she started and it was easy to give my approval to go ahead and fix the problem. She is kind, courteous and very capable. ...Great job!
We had a plumbing emergency at our rental and Jim Needham plumbing was able to respond quickly and get the job done. That's great, but I ended up with mixed feelings about the experience. Here's the rundown: Good: the plumber was at our place in about 2 ...hours after I first called. The source problem was quickly diagnosed as a failed pressure reduction valve (which was what I had figured). That part was replaced, some other work done, and there's been no problems since. Great! Not so good: customers want to understand, so they ask questions. In response the plumber got pretty defensive pretty quickly. No need for that. Also, the cost to remove and replace the PRV seems high, especially considering that the replacement valve they used was nothing special. But another plumber that we know said that the total bill for all the work we got done "wasn't bad." So...well...ok. Overall, I'm grateful that Needham could respond so quickly and get our emergency resolved. But at the same time it seems like the business has room for improvement.
We had a pretty extensive issue with a clogged sewage line and Rich showed up smiling which immediately made us feel better. He was knowledgable and efficient and I would recommend Jim Needham Plumbing to anyone looking for a solid plumber. I couldn't ...say enough good things about my experience with Rich!
Had a great experience and will definitely use this company again. I learned a lot about how my kitchen sink pipes work too!
Had a bad main line backup and this company was right there to help the day of the fiasco on Monday July 5th. The name of the plumber escapes me now, so I will just refer to him as Alabama (thats where he is from). He absolutely handled our situation ...with supreme knowledge and an incredibly positive attitude. I have had my main line cleaned before but never to thorough extent Alabama did. Fantastic company with amazing employees, Alabama was the man for helping my family out in a time of need.
Amazing customer service from the first phone call to completion of the job! We suspected a leak in the master bathroom of our rental home because the kitchen ceiling directly below it had some bubbling. Called and a very friendly person (Dennis) ...scheduled us right away. They called our tenant right away too to select the time window for the service call. Ross the technician communicated well with me, and our tenant said he was fabulous. My only frustration is the $239 leak detection fee seems a bit steep. But Ross fixed the problem same day and hopefully we are good to go. He also recommended a restoration company to check for mold, which was a nice touch. Overall very pleased.
I would like to thank Tyson for coming to my house on a Saturday! Very personable and professional, fixed my problem in no time. Will use Jim Needham Plumbing in the future!
Zolie & Darion from Jim Needham came to my home to install a kitchen faucet and repair a leaky washer valve. They were running behind, but came out at 7:15pm on a Friday night. They provided great quality service in about an hour. They were personable ...and professional. Thank you! Naomi & Eric
Needham is prompt, efficient, reasonable and customer friendly. Mike did an excellent job. I would use them again.