Just had our Water Heater replaced by Darion. He did a fantastic job. Very knowledgeable, worked efficiently, very respectful & nice guy! Would highly recommend!
The technician was right on time. He fixed my drain quickly and at a great price. I would definitely recommend Jim Needham to all my friends and family.
Would definitely recommend this company to anyone looking for help with their plumbing/HVAC needs. Our technician Isaiah was very knowledgeable and did a great job with the installation of our tankless water heater!
Dan did a great job with a difficult task.
I would like to thank you for your time and helpful advice. My hot water heater was diagnosed by Anthony who was very professional and courteous. I will be looking forward to working with you soon. Thank you again for your time.
Nolan was great. Spent extra time to make sure everything was perfect. I think your prices are a little high but needed the work done asap. Will use again if needed.
Arrived on time. Was kept apprised of arrival and who was coming. Efficient- knew what he was doing and had everything on the truck. Friendly. Decent pricing.
We had an urgent call for waste water flowing up from our basement drainage - we could not be more thankful for this team!! Hannah helped get us scheduled for the same evening and we had the pleasure of working with Vincent M as our expert. Vincent was extremely kind, helpful, and quick to fix our problem. Definitely won’t be reaching out to anyone else if any other issues arise! Thank you so much!
Response from the owner: Good morning, Nicole, thank you for your kind words! We are thrilled to hear that Hannah quickly scheduled the appointment and our technician, Vincent, was able to remedy the issue for you. We are grateful for your business and trust in Jim Needham Heating Cooling Plumbing and Drain. Have a great day. Jim Sr (owner)
Highly recommend Jim Needham. I recently had Jose come to my house for an AC checkup and he was very knowledgeable and personable. 5 star experience!
Response from the owner: Hi Erik. Thanks for the glowing 5-star review! We are so glad you had a great experience with Jose. He is a great technician! Have a great day. Jim Sr (owner)
Our tech was Fred and he was very knowledgeable and a likeable person.
Response from the owner: Hi Karen. Thank you so much for your wonderful 5-star review of Fred and our services here at Jim Needham Heating Cooling Plumbing and Drain. He is super friendly and is great at his craft! Have a great day. Jim Sr (owner)
Jose R. Did a great job inspecting AC unit.
Response from the owner: Good morning, Molly. We are so glad to hear Jose did a great job, he is great at his craft. We strive to provide excellent service and it's rewarding to read your positive review. Thank you for your kind words and for taking the time to leave us a 5-star rating. Jim Sr (owner)
Josiah was very professional and kind.
Response from the owner: Good morning, Maureen. We are thrilled to hear that your experience with Josiah was so positive and really appreciate the 5-star review! Have a great day. Jim Sr (owner)
The worker and workmanship look and were very professional. Furnace seams to work a lot better.
Response from the owner: Good morning, Patty. Thank you so much for the 5-star review! We appreciate your positive feedback and are glad that we were able to help resolve the issue. Thanks again for your kind words. Jim Sr (owner)
Ben came out to give me a quote on replacing sewer lines. He looked at our problem very thoroughly and let us know what the best plan of action was. He made sure we understood everything and gave us a great price. They were able to get the job scheduled and completed quickly.
Response from the owner: Good morning, Tiffany. Thank you for the 5-star review! We're so glad to hear that Ben was able to take care of your needs quickly and provide you with a great plan of action. We pride ourselves on being honest, understanding, and professional, and it makes us so happy to know that you have experienced that with our Technician, Ben. Jim Sr (owner)
We had a bathtub drain leak and Tyson came out and figured out right away what the problem was and fixed it that night! He was great! I highly recommend this company! I called at 5:00 pm and they were here by 6:00. This will be the company I use in the future for sure!So 4 days later we had 2 more problems!!! Not because of them but just freak accident! We had to replace our hot water heater and Ricky has been SO amazing! I’ve already recommended this company to 2 people in 4 hours! I will never use another company!!!
Response from the owner: Good morning, Jessica. We are so glad to hear that you had such a great experience with Tyson from Jim Needham Heating Cooling Plumbing and Drain. We strive for exceptional customer service! We are very thankful for your recommendation and 5-star review, and we appreciate your trust in our team to take care of your plumbing needs. Thank you, Jessica. Have a great day! Jim Sr (Owner)
Dan checked things out and could not have been nicer or more thorough. Great asset to your firm. Thank you
Response from the owner: Good morning, Charles. We greatly appreciate your kind words! We are very proud to have Dan as an asset to our firm. We strive to provide excellent customer service and are glad Dan was able to help you. Thank you for taking the time to share this 5-star review! Jim Sr (owner)
I called at 11:00 AM and Doug the plumbing magician showed up promptly at 1:30 the same day. Our basement sump pump stopped working and literally with a couple of tweaks, Doug had us up and running again. Let the rains come. We are ready. Highly recommend this business. Thanks Doug.
Response from the owner: Good morning, Kurt. Thank you so much for taking the time to write about your great experience with Jim Needham Heating Cooling Plumbing and Drain! We are so glad that Doug was able to take care of your sump pump issues so quickly and efficiently. He really is a plumbing magician! Thanks, Kurt! Jim Sr (owner)
Chris was excellent. He was very knowledgeable and helpful. He went out of his way to insure that everything was functioning properly & to answer all questions. Great guy to work with!!
Response from the owner: Hi Doug! Thank you so much for the 5-star review. Chris is super friendly and is great at his craft. We're so glad he was able to solve any problems and answer all questions. Have a great day Jim Sr (owner)
Ben & Doug were very helpful explaining our situation, and repair
Response from the owner: Hi Lorene and thank you for the 5 star review for the boiler we installed for you. Boiler technicians or should I say good boiler techs are hard to find these days. We have been blessed with two of them. Thanks again Lorene for the business you entrusted in us and continued trust with us. Happy Holidays, Jim Sr (owner)
Clear thorough advice with perfect results. Thanks much!
Response from the owner: Good morning, Connie! Thank you for the 5-star review! We are delighted to hear that you had a great experience with our services. We take pride in providing quality service, and we're very grateful for your feedback. We look forward to helping you with your needs again! Jim Sr (owner)
Outstanding service. Greg went above what you would normally expect in accomplishing the duties of what is not an easy job. He was extremely knowledgeable, polite & caring making certain toexplain to me what was going on with both my furnace and my now brand new water heater.Subsequent to the above, Alex, Brian & the electrician installed central air for me. Another excellent job. Arrived on time & did a good job on clean up. Good communication throughout the company. All round good product and good service.definitely be using Jim Needham Heating Cooling Plumbing and Drain for my future needs and absolutely recommend this company toanyone.In addition, Alex & Daniel just installed central air for me today; along with the electrician they did a great job. Arrived on time & clean up was exceptional. Quality product & all around good service.
Response from the owner: Hi, Cheryl. Thank you for the 5-star review for the service Greg, Alex, and Daniel provided to you! I am so glad to hear they went above and beyond and exceeded your expectations. They are really great technicians. At Jim Needham Heating, Cooling, Plumbing, and Drain, we strive to provide top-notch service to all of our customers, and it is rewarding to know that we have achieved that for you. Have a great day, Cheryl. Jim Sr (owner)
Very professional and fast response time.
Response from the owner: Hi Rudy and thank you for the 5 stars. Vincent was the technician that took care of you. Thanks again for taking the time to post the 5 stars. Jim Sr (owner)
I changed my review to a five-star I had it at 2 star because the first guy that came out was Clueless but they sent out there best and the two Gentleman came and took care of it and knew what they were doing. I forgot there names but these guys was indeed with it and Assist the problem and got the job done.Thank you To the two gentlemen that came out!
Response from the owner: Good morning, Celia. We are delighted to have resolved your issue and helped you get your home back on track. Thank you for giving us the opportunity to return to fix your leak. Zolie and Mario are great at their craft. If you have any further questions or needs, please do not hesitate to contact us. We hope to continue to be of help in the future. Jim Sr (owner)
Response from the owner: Thank you so much for your 5-star review, Karen! We're thrilled that you had such a positive experience with us and we value your feedback. Have a great day. Jim Sr (owner)
Tyson was very professional, addressed all needs and problem solved through the many issues in our home. Including some difficult places to get to. He did an excellent job, was very patient and informed me on every aspect of the job.
Response from the owner: Hi Liz, We are truly thrilled to hear about your experience with Tyson! We strive to provide the best service to our customers and are pleased that Tyson was able to provide you with 5-star service. At Jim Needham Heating Cooling Plumbing and Drain, we are always striving to make sure our customers have the best experience possible and we are glad that you had a great experience with us. Thank you again, Liz, for your wonderful review! Jim Sr (owner)
I needed to replace my water pressure regulator, and they had someone out here the next day— a very quick turnaround. Tyson and Josh were great, very professional, and explained what needed to be done, and I'm very happy with the finished product. They were also able to fix a couple of other issues I had while they were working on it, replacing my house water shutoff with a ball valve, and adding my front spigot to the regulator (house built in '76). I would definitely call them back for any future plumbing work I may need.
Stephen C.
I got the best service from Tony. He replaced my toilet in one visit and did an excellent job. Thank you so much. I would highly recommend you to anyone in need of plumbing services. I couldn't afford it, but he did his best to give me a good price, and I appreciate it.
Debbie N.
I just had my furnace igniter replaced by Daniel. He did a great job—quick diagnostic and part replacement.
I called this company this morning, and they were able to dispatch a knowledgeable tech with the part on his truck the same day.
Veronique M.
My experience with this team has been great, and during a stressful time because a pipe started leaking into my basement. From a thorough and honest diagnosis to great attention to detail by the plumber (Abram), I feel I was well taken care of. Abram was highly professional in communication and respectful of my property. And their team was patient in my requests for details estimates as needed for insurance. Coverage, which can be a real pain... I would recommend them for sure. All their office admins are super friendly and caring; Dennis stood out the most; he's fantastic with customer care.
F.S.
Great communication before the appointment to confirm the date & time, as well as someone letting me know the name of the technician (Ross) & arrival time. Ross arrived on time with tools & parts needed to repair a clog in a sink. He was courteous and professional & cleaned up the area before he left. I am a happy, first-time customer. Thank you!
Carol D.
Josh was extremely professional, kind, and compassionate, and we desperately needed that at this time. Our father passed away the Sunday before, and we just had his celebration of life the day before. We are devastated by our loss and have done everything we can to help our mom. She is so overwhelmed by maintaining her home without her husband.
Thank you for your compassion and kind, professional care!
Laura D.
I am so grateful that Brian took care of our repairs. Not only did he help us with two new toilet installs, and he went above and beyond to catch some issues that would have cost us thousands down the road. Thank you, Brian, for your excellent and knowledgeable service, kind professionalism, and commitment to providing the best solutions for your clients. We are so appreciative!
Michanda L.
Collie and his apprentice, Dennis, were wonderful! No one wants to put out this money, but it helps to have qualified professionals, and that’s what I got. I highly recommend this company and Zollie and Dennis. Thank you!
Maxi S.
The company was EXTREMELY responsive; the tech (Nolan) came the same day, listened to my story of woe (possible frozen pipe), and quickly determined that was NOT the issue (thank goodness). He decided I needed a new faucet, didn't try to upswell me or insist on installing himself or performed a host of unnecessary diagnostic work to drive up the cost. Very honest and friendly. Highly recommend.
Susan C.
